Note: Online visitor registration is not allowed at all facilities. If you are not allowed to register online, please register in person at the facility.
If you continue to have trouble with the security code, you may generate a new code by refreshing the page.
If you do not receive your e-mail, please contact the facility for assistance.
Note: Passwords are case sensitive.
A message will display that the inmate has been successfully added.
On the Manage My Inmates page, the inmate has been added and is available for visits. You may edit or remove the inmate from here.
Note: If the facility uses an approval process, approved inmates may appear in your My Inmates list without any action from you. Also, inmates you have added to your My Inmates list may appear as "Not Approved". You must be an approved visitor of an inmate before you can select them for a visit. Please contact the inmate to be added to his/her approval list.
If the adult visitor will never visit the facility without you it is recommended to register them through this process. Proceed to Step 1 below.
If the adult visitor may visit the facility without you it is recommended that they register themselves in the visitation scheduling system. Please see: How do I register in the visitation scheduling system? One of the visitors will need to request scheduling privileges and the second visitor must accept the invitation to appear in each other's My Visitors list. Please see: How do I request another visitor become part of My Visitors list?
You may edit or remove the Visitor/Minor from here.
Note: If you entered an email address in for the visitor, they will receive a registration notification.
Note: Both you and the other visitor must be registered in the visitation scheduling system separately.
The visitor will be notified of your request via e-mail. The visitor will have the option to Accept, Reject or Block your request. On your Manage My Visitors page, you will see your request under Waiting for Response. If approved, the visitor will appear in your My Visitor list and on the Manage Visitors page. You may now schedule visits with that visitor.
Note: If the minor has already been registered in the system by another user, contact the facility to have the minor added to your "My Visitors" list.
Note: The facility selects the age at which a minor must be registered as an adult.
Note: A minor visitor cannot schedule a visit with an inmate. They must be scheduled with a registered adult.
Note: There are several scheduling shortcuts on the homepage that allow you to select only one additional visitor. These shortcuts are not recommended for planning a visit in which there are more than two visitors.
On the Choose Visitor page, select additional visitors you would like to take part in the visit by checking the box next to their name. Click Next.
If you have not added the visitor to your My Visitors list, click the "Add a New Visitor" link. Follow the steps in Questions 10-13 to add a visitor to your My Visitors list.
On the Choose Inmate page, select the inmate you wish to visit from the list of inmates in the dropdown. Click Next.
If you haven't added inmates to your My Inmates, click the "Search for an Inmate" link.
Enter the required search criteria and click the "Search" button. Inmates that match the search criteria entered will appear in a list at the bottom. Click the "Select" link that corresponds to the name of the person you wish to visit.
Note: The selected inmate will be automatically added to your My Inmates list.
Note: If the facility uses an approval process, you must be an approved visitor of an inmate before you can select them for a visit.
On the Choose the Date/Time/Location page, select a date by clicking on the calendar icon and selecting the date or by entering the date for the visit by typing it in the field provided.
Note: Certain days might not be available for selection based upon facility scheduling policies, special events (Holidays, weather closures, etc.), and/or facility established restrictions.
Review your selections. If you wish to make changes to your selections, click the "Change" link next to the item you wish to change. If you wish to add additional visitors to the visit, click the "Add Additional" link.
Note: As a result of adding visitors to the visit, you may be directed to the Choose the Date/Time/Location page to reselect your desired visitation time. Follow steps 4 through 19.
On the Summary page, a message will display stating your visitation has been confirmed and the status of the visit will change to Confirmed. You will also receive a confirmation via e-mail. If you do not receive confirmation back, it may be necessary to reselect the date, time and/or location of the visit.
If you do not receive confirmation and the visit status changes to Conflict, click "Change" next to the Time and Date section. You will be directed to the Choose the Date/Time/Location page to reselect your desired visitation time. Follow steps 4 through 19.
There may not be any visitation times available due to any of the following conditions:
On the Home Page for the visit, click the red "X" that coincides with the visit you would like to cancel, or click on any part of the visit information to access the Summary Page. On the Summary Page, in the right hand column click "Cancel Visit".
Note: The facility may restrict when a visit may be canceled.
A pop-up message will display asking you to confirm that you want to cancel the visit. Click the "Yes" button to cancel.
An automated email and/or phone notification will be sent if the visit was canceled by the facility. If you did not receive a notification, you may need to update your account information on file. To update your account information, see question: How do I update my account information?
A visit may be canceled by the facility due to the following reasons:
From the View Visit History page, click on any part of the visit information to view the originally scheduled visit information.
Please note that ViaPath Technologies does not sell personally identifying information about the users of our services to any third parties.
ViaPath must deny your request to delete the personal information. Please understand that ViaPath operates in a highly regulated industry and is subject to applicable rules and regulations of various federal and state governmental and quasi-governmental agencies. ViaPath may retain persona information to:
For example, under the California Consumer Protection Act, we may retain personal information for certain excepted purposes, including to: